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RETURNS

If for some reason you are unhappy with your purchase, you have the right to cancel your order within 7 days after the day of receipt. To cancel your order, you must let us know in writing within a 7 day period which starts from the day after you receive your goods.

Goods must be returned to us in their original condition, complete with original packaging and tags. A full refund will then be issued to the buyer, by whichever method of payment used to make the initial purchase. Alternatively an exchange will be offered.

Please note that Sale items are eligible for an exchange only, not a refund.

 

To return an item, please email orders@white-collar.co.uk stating your order number. We will have a collection arranged at your convenience.

Refunds will be credited within 5 working days.

In the unlikely event that you do receive a faulty item, you should contact us in writing within 30 days of the date of delivery. We will then advise how to return the item and offer the choice of a replacement or a full refund. Tags must be attached to the garment, and the garment must not have been worn in a way not designed for by the fitting.

If you have any questions, comments or concerns regarding your order, please contact us by emailing orders@white-collar.co.uk

 

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